Privacy Policy

At Solace, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, social media platforms, or engaging with our services, you agree to the terms set out in this Privacy Policy.

1. Information We Collect
We collect personal information that is necessary for us to provide our services and manage our business. This may include:

Personal Details: Your name, contact details (email, phone number), and address.
Transaction Details: Information related to your purchases, bookings, and payments.
Online Activity: Data collected from our website, including IP addresses, browsing history, and other usage data.
Social Media Interaction: Information you share with us through social media platforms such as Facebook, Instagram, or other third-party services.

2. How We Use Your Information
We use the personal information we collect for the following purposes:

To provide and improve our services.
To process payments and bookings.
To communicate with you about your appointments or inquiries.
To send marketing communications (if you have opted in).
To comply with legal and regulatory requirements.

3. How We Protect Your Information
We take the security of your personal information seriously. We implement reasonable physical, electronic, and managerial procedures to safeguard the data we collect. However, please note that no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot ensure its absolute security and are not liable for any loss or unauthorized access to your data.

4. Sharing Your Information
We will not share, sell, or disclose your personal information to third parties for marketing purposes. We will only disclose your personal information in the following cases:

Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, booking systems) who assist us in delivering our services. These providers are required to handle your data in accordance with their privacy policies and applicable privacy laws.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site usage, and serve personalized content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some functionality of the website.

6. Social Media
We engage with clients and potential customers on social media platforms such as Facebook, Instagram, and others. When interacting with us on these platforms, please be aware that:

The social media platform's privacy policy also applies.
We do not control the data collection practices of third-party platforms and encourage you to review their privacy policies.

7. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or incomplete. To request access or correction, please contact us using the details below.

8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer required, we will take reasonable steps to delete or de-identify it.

9. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the Effective Date at the end of the policy will be updated accordingly.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: connect@solacerutherglen.com.au
Phone: 0403 727 812
Address: Shop 2/96 Main Street, Rutherglen Vic 3685

Effective Date: 1st September, 2025